Returns & Exchanges
At PEN PEPTIDE, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a fit isn't perfect, we will help you find the right piece or issue a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing