Frequently Asked Questions
Everything you need to know about your PEN PEPTIDE order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect fit.
What payment methods do you accept?
PEN PEPTIDE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your garments sustainably produced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion has a positive impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.